NAURID KASHPIA SENJUTI

Imperial Utopia, Flat-4B, House-03, Road-2/A

Sector-05, Uttara,

Dhaka-1230

Contact: +880-1722-894824

E-mail: nauridks@gmail.com

 

CAREER OBJECTIVE

Willing to work in a challenging and competitive environment where strong sense of responsibility and commitment requires. Where dignity of work provides job satisfaction and indulges professional growth which provides rewarding career while allowing me to utilize my knowledge and skills and the place provides potential avenues for learning and growing for achieving top level in the hierarchy of the organization.

 EDUCATION

Master of Business Administration (MBA) North South University Dhaka-1229 Major: Human Resource Management (HRM) & Finance CGPA: 3.75 out of 4.00 (2nd Semester)

Bachelor of Business Administration (BBA) North South University Dhaka- 1229 Major: Human Resource Management (HRM) & Marketing CGPA: 3.10 out of 4.00

Higher Secondary Certificate Examination (HSC) Bogra Cantonment Public School & College Bogra- 5800 GPA- 5.00 out of 5.00 2007

Secondary School Certificate Examination (SSC) Polli Unnayan Academy Laboratory High School Bogra- 5842 GPA- 5.00 out of 5.00 (Golden) 2005

                                                               

WORK EXPERIENCES

2014 (February – April)	Intern Customer Service, Commercial Division Grameenphone Ltd. Responsibility: Worked as a member of NPS (Net Promoter Score) project. NPS is a management tool that is used to gauge the loyalty of a firm’s customer relationships. My duty was to survey among diverse group of customers to collect data about their usage pattern, usage behavior, opinion, suggestions and rearranged them by scores to find out loyalty indicators and customer satisfaction level.
2013 – 2014	Mentor  People & Organization (P&O), Commercial Division Grameenphone, Ltd. Responsibility: Elected from talented pool of employees for outstanding performances and helped new employees in grooming and training to cope with corporate culture, handling customers and providing effective services efficiently and improving communication skills.
2011 – 2013	Customer Manager Customer Service, Commercial Division Grameenphone Ltd. Responsibility: Handling customer query and providing appropriate solutions, record keeping and assisting in front line PR  activities.

	ACHIEVEMENTS

PROFESSIONAL

·        Employee of the Year, 2012 (Commercial Division, Grameenphone Ltd.) ·        Employee of the Month (Seven times throughout 2012) ·        Icon of Commercial Division, 2012 ·        Got placement as Mentor of Grameenphone Mentorship program as a member of talented pool of employees.

EDUCATIONAL	·        Secured talent pool scholarship in grade 8, SSC and HSC. ·        Got reception from Government for being among the top scorers in SSC examination.
PERSONAL	·        Won district championship in singing twice and placed in Divisional level in National Children’s Award Competition. ·        Received multiple awards in dancing, drawing, writing, and reciting.

 

SKILLS

TEAMWORK	I have successfully undertaken various team projects within both academic and non-academic environments.
COMMUNICATION	·        Language: Bengali, English ·        Oral communication skills expressed in presentations and in talking to the general public. ·        Writing skills developed with report and essay writing. ·        My degree courses greatly enhanced my written and verbal communication skills due to the many presentation, assignments, poster, essays, and projects required. ·        Special human resource management skills developed by taking major courses in HRM.
WILLINGNESS TO LEARN	I am keen to develop my understanding and acquire new skills through employment.
PROBLEM SOLVING	I have the ability to solve problems, tested with continuous problem solving exercises given as assignments, working in crisis situation and maintaining the deadlines.
COMPUTER SKILLS	·        Knowledge and experience of MS Word, Excel and Powerpoint, using email and internet. ·        Basic knowledge of Photoshop and Illustrator.
PROFESSIONAL SOFTWARE SKILLS	·        CRM (Customer Relationship Management) ·        ERP (Enterprise Resource Planning) ·        ECMS (Enterprise Content Management Software) ·        Medallia (Customer Loyalty Indicator Tool) ·        MINSAT Ericsson Application (Charging Data Reporting System) ·        BSCS (Business Support Control System by Ericsson)

PERSONAL PROFILE

Date of Birth	March 14, 1990
Marital Status	Married
Religion	Islam
Father’s Name	Abdus Sattar
Mother’s Name	Anjumon Ara Begum
Spouse’s Name:	A S M Atiqur Rahman
Interests	Singing, dancing, drawing, writing, crocheting (hobby).

Permanent Address

Imperial Utopia, Flat-4B, House-03, Road-2/A, Sector-05, Uttara, Dhaka-1230.

REFERENCES Reference-1 (Academic) Reference-2 (Corporate) Professor Dr. M. Mahmodul Hasan Faculty/Advisor MBA/EMBA Program North South University Plot-15, Block-B, Dhaka-1229, Bangladesh Tel: +880-2-55668200, ext-1017 Cell: +880-1920-300293 E-mail: profhasan@northsouth.edu Yeasir Mahmood Khan Head of Customer Service Customer Experience & Service Division Grameenphone Ltd. Cell: +880-1711-505199 E-mail: Yeasir@grameenphone.com   DECLARATION I hereby declare that the information provided by me is true and authentic to the best of my knowledge.                                                           Naurid Kashpia Senjuti Date: 27.01.2016 Place: Dhaka (Signature)