Imperial
Utopia, Flat-4B, House-03, Road-2/A
Sector-05,
Uttara,
Dhaka-1230
Contact:
+880-1722-894824
E-mail:
nauridks@gmail.com
Willing to work in a challenging and competitive
environment where strong sense of responsibility and commitment requires. Where
dignity of work provides job satisfaction and indulges professional growth
which provides rewarding career while allowing me to utilize my knowledge and
skills and the place provides potential avenues for learning and growing for
achieving top level in the hierarchy of the organization.
EDUCATION
Master
of Business Administration (MBA)
North
South University
Dhaka-1229
Major:
Human Resource Management (HRM) & Finance
CGPA:
3.75 out of 4.00 (2nd Semester)
|
Bachelor
of Business Administration (BBA)
North
South University
Dhaka-
1229
Major:
Human Resource Management (HRM) & Marketing
CGPA:
3.10 out of 4.00
|
Higher
Secondary Certificate Examination (HSC)
Bogra
Cantonment Public School & College
Bogra-
5800
GPA-
5.00 out of 5.00
2007
|
Secondary
School Certificate Examination (SSC)
Polli
Unnayan Academy Laboratory High School
Bogra-
5842
GPA-
5.00 out of 5.00 (Golden)
2005
|
WORK EXPERIENCES
2014 (February – April)
|
Intern
Customer Service,
Commercial Division
Grameenphone Ltd.
Responsibility: Worked as a member of NPS (Net Promoter
Score) project. NPS is a management tool that is used to gauge the loyalty of
a firm’s customer relationships. My duty was to survey among diverse group of
customers to collect data about their usage pattern, usage behavior, opinion,
suggestions and rearranged them by scores to find out loyalty indicators and
customer satisfaction level.
|
2013 – 2014
|
Mentor
People &
Organization (P&O), Commercial Division
Grameenphone, Ltd.
Responsibility: Elected from talented pool of employees for
outstanding performances and helped new employees in grooming and training to
cope with corporate culture, handling customers and providing effective
services efficiently and improving communication skills.
|
2011 – 2013
|
Customer Manager
Customer Service,
Commercial Division
Grameenphone Ltd.
Responsibility: Handling customer query and providing
appropriate solutions, record keeping and assisting in front line PR activities.
|
 ACHIEVEMENTS |
PROFESSIONAL
|
·
Employee of the
Year, 2012
(Commercial
Division, Grameenphone Ltd.)
·
Employee of the
Month
(Seven times
throughout 2012)
·
Icon of Commercial
Division,
2012
·
Got placement as Mentor of Grameenphone Mentorship
program as a member of talented pool of employees.
|
EDUCATIONAL
|
·
Secured talent pool scholarship in grade 8, SSC and
HSC.
·
Got reception from Government for being among the top
scorers in SSC examination.
|
PERSONAL
|
·
Won district championship in singing twice and placed
in Divisional level in National Children’s Award Competition.
·
Received multiple awards in dancing, drawing, writing,
and reciting.
|
|
SKILLS
TEAMWORK
|
I
have successfully undertaken various team projects within both academic and
non-academic environments.
|
COMMUNICATION
|
·
Language: Bengali, English
·
Oral communication skills expressed in presentations
and in talking to the general public.
·
Writing skills developed with report and essay writing.
·
My degree courses greatly enhanced my written and
verbal communication skills due to the many presentation, assignments,
poster, essays, and projects required.
·
Special human resource management skills developed by
taking major courses in HRM.
|
WILLINGNESS TO LEARN
|
I am
keen to develop my understanding and acquire new skills through employment.
|
PROBLEM SOLVING
|
I
have the ability to solve problems, tested with continuous problem solving
exercises given as assignments, working in crisis situation and maintaining
the deadlines.
|
COMPUTER SKILLS
|
·
Knowledge and experience of MS Word, Excel and
Powerpoint, using email and internet.
·
Basic knowledge of Photoshop and Illustrator.
|
PROFESSIONAL SOFTWARE SKILLS
|
·
CRM (Customer Relationship Management)
·
ERP (Enterprise Resource Planning)
·
ECMS (Enterprise Content Management Software)
·
Medallia (Customer Loyalty Indicator Tool)
·
MINSAT Ericsson Application (Charging Data Reporting
System)
·
BSCS (Business Support Control System by Ericsson)
|
PERSONAL PROFILE
Date of Birth
|
March
14, 1990
|
Marital Status
|
Married
|
Religion
|
Islam
|
Father’s Name
|
Abdus
Sattar
|
Mother’s Name
|
Anjumon
Ara Begum
|
Spouse’s Name:
|
A S M
Atiqur Rahman
|
Interests
|
Singing,
dancing, drawing, writing, crocheting (hobby).
|
Permanent Address
|
Imperial
Utopia, Flat-4B, House-03, Road-2/A, Sector-05, Uttara, Dhaka-1230.
|
REFERENCES
DECLARATION
I
hereby declare that the information provided by me is true and authentic to the
best of my knowledge.
|
